Shore & Trail Expeditions (Pvt) Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry or otherwise interact with our services.
1. Who We Are
Shore & Trail Expeditions (Pvt) Ltd is a tourism company providing small-group motorcycle, surf and adventure expeditions in Sri Lanka.
Our registered company address is 2nd Floor, No. 345, Kollupitiya Road, Colombo 03, 00300, Sri Lanka.
For privacy-related questions or requests, you can contact us using the contact details provided on our website.
2. Information We Collect
Depending on how you interact with us, we may collect personal information such as your name, email address, telephone number, nationality, travel dates and other information you choose to provide when making an enquiry.
Where reasonably necessary for the safe operation of our tours and activities, we may also collect information relating to emergency contacts, relevant medical conditions, allergies, dietary requirements, injuries, disabilities or other health and safety information that you voluntarily provide to us.
Where relevant to motorcycle activities, we may also request information necessary to confirm that participants meet applicable legal or safety requirements, such as information concerning driving or motorcycle licences.
We may also collect technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with the website. Some of this information may be collected automatically through cookies and similar technologies.
3. How We Collect Your Information
We may collect personal information directly from you when you contact us, submit an enquiry, request information about our tours, communicate with us by email or other communication channels, or otherwise provide information to us voluntarily.
We may also receive information from service providers involved in operating our website, processing enquiries or providing other services necessary for the operation of our business.
Some technical information may also be collected automatically when you visit or use our website through Squarespace and its associated website technologies.
4. How We Use Your Information
We may use your personal information to respond to enquiries, communicate with you about our tours and services, provide requested information and arrange the practical aspects of your trip.
We may also use information to communicate important information about our services, including itinerary details, meeting arrangements, changes to activities and safety information.
Where relevant, information may be used to assess and manage safety requirements associated with our motorcycle, surf and adventure activities, including responding appropriately to an emergency.
We may use personal information to administer our business, maintain appropriate records, process payments where applicable, comply with legal and regulatory obligations, prevent fraud or misuse, and protect the rights, safety and property of our guests, employees and business.
We may also use information to improve our website, services and customer experience.
5. Lawful Bases for Processing
Where applicable, we process personal information on the basis that it is necessary to take steps at your request before entering into a contract or to perform a contract with you.
We may also process information where this is necessary for us to comply with a legal or regulatory obligation, where it is necessary for our legitimate business interests, or where you have provided your consent.
Where we process information relating to health, medical conditions, allergies or other potentially sensitive information for safety or other legitimate purposes, we will only collect and use such information where reasonably necessary and in accordance with applicable law.
6. Health and Safety Information
Because our tours may involve motorcycle riding, surfing, outdoor activities and travel in different environments, we may need certain health or safety information from participants to help us operate activities safely.
Any such information provided to us will be treated confidentially and used only where reasonably necessary for purposes such as assessing safety requirements, making appropriate arrangements, responding to an emergency or providing relevant assistance during a tour.
You should only provide health or other sensitive information where it is relevant and necessary for the safe provision of our services.
7. Sharing Your Information
We may share personal information with third parties where reasonably necessary to provide our services or operate our business.
This may include accommodation providers, transport providers, activity providers, motorcycle or equipment suppliers, guides, emergency service providers, insurers, professional advisers, payment providers and other business partners involved in providing our services.
We may also disclose information where required by law, regulation, court order or a competent governmental or regulatory authority, or where necessary to protect the safety, rights or property of our guests, employees or business.
We do not sell your personal information to third parties.
8. Squarespace and Third-Party Services
Our website is hosted and operated using Squarespace. Squarespace may process certain information on our behalf in connection with website hosting, security, functionality, performance and other website services.
We may also use other third-party service providers where necessary to operate our business or provide services to you. The information shared with such providers will be limited to what is reasonably necessary for the relevant purpose.
The specific third-party services we use may change over time. Where a service processes personal information on our behalf, we take reasonable steps to ensure that such processing is carried out appropriately and in accordance with applicable requirements.
9. International Transfers
Because Shore & Trail operates in Sri Lanka and may work with service providers or business partners located in different countries, your personal information may in some circumstances be transferred to or processed in a country other than the country in which you are located.
Where applicable, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection requirements and that appropriate safeguards are used where required.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business and financial records, resolving disputes and complying with legal, accounting or regulatory requirements.
The length of time information is retained will depend on the nature of the information and the reason it was collected.
When personal information is no longer required, we will take reasonable steps to securely delete or otherwise dispose of it.
11. Cookies and Similar Technologies
Our website is hosted and operated using Squarespace, which uses cookies and similar technologies to provide website functionality, security, performance and other features.
We use Squarespace's built-in cookie and privacy tools to provide information about the cookies used on our website and, where applicable, allow visitors to manage their cookie preferences.
For further information about the cookies used on our website and how you can manage your preferences, please refer to our Cookie Policy and the cookie settings available on our website.
12. Marketing Communications
We may use your contact information to communicate with you about Shore & Trail's services, tours, updates or other information where this is permitted by applicable law.
Where consent is required for direct marketing, we will obtain the appropriate consent before sending such communications.
You may ask us to stop sending marketing communications at any time by contacting us or, where applicable, using the unsubscribe option provided in the communication.
13. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore understand that providing information online always carries some degree of risk.
14. Your Rights
Depending on the applicable law and your circumstances, you may have rights relating to your personal information, including the right to request access to information we hold about you, request correction of inaccurate information, request deletion of information in certain circumstances, object to or restrict certain processing, withdraw consent where processing is based on consent, and request information about how your personal information is processed.
To exercise any applicable rights, please contact us using the contact details provided on our website.
We may need to verify your identity before processing certain requests.
15. Complaints
If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
Depending on where you are located and which data protection laws apply to you, you may also have the right to make a complaint to the relevant data protection or supervisory authority.
16. Third-Party Websites
Our website may contain links to third-party websites or services, including websites operated by accommodation providers, activity providers, transport providers or other business partners.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.
17. Children's Privacy
Our services are intended for adults and are not directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can take appropriate steps.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legal requirements.
When we make changes, we will update the “Last updated” date shown at the beginning of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
19. Contact Us
If you have any questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a concern about how your personal information is being handled, please contact Shore & Trail Expeditions (Pvt) Ltd through the contact details provided on our website.
Shore & Trail Expeditions (Pvt) Ltd
2nd Floor, No. 345, Kollupitiya Road,
Colombo 03, 00300, Sri Lanka.
Last Updated: 16/09/26